Meet the Clinical Staff

Clinical staff

The Staff of Winchester Oral Surgery Center

Meet Brian – Certified Surgical Technologist (CST)

Brian Hiles, CST, is certified by the National Board of Surgical Technology and  Surgical  Assisting. He is a 2008 graduate of the James Rumsey Technical Institute  where he  completed his surgical training. During his years of training, he received  several awards  such as the Presidents List award, Un-Sung Hero award, and was  inducted into the  2008 National Honors Society of the National Surgical Technology  Association. Brian  started working in the OR at Winchester Medical Center in  summer 2008. He was part  of the Neurosurgery/Oral & Maxillofacial team. In the  fall of 2009, he joined the team of  Winchester Oral Surgery as Dr. Coviello’s  surgical assistant. Since then he has acquired  the highest skills in Oral and  Maxillofacial care. He is always looking for ways to  sharpen his skills and continue  his education to the fullest. Some of his recent   accomplishments  include the following: 

  • Biomet TMJ Replacement and Scope Workshop
  • Wound Closure Workshop
  • Certification in the Dental Anesthesia Assistant Program
  • Certification in CPR & AED Program

Meet Val – Dental Assistant

Valerie Sousa, a member of our surgical team, began working for Winchester Oral Surgery Center in June of 2013. Valerie is a very skilled and committed member of our surgical team. She actively tends to our patients’ individual concerns while upholding a clean, sterile, and cheerful environment. Valerie also prepares patients for their procedures and assists the doctors’ chair side. In her spare time, Valerie enjoys pursuing her passion for art and spending time with her favorite furry friend, Ollie.

  • BLS Certified and Dental Radiation Safety course
  • Certification in CPR & AED Program

Meet Leah – Dental Assistant

Leah Baker, a member of our surgical team, began working for Winchester Oral Surgery Center in August of 2014. She was born and raised in the Winchester area and has a passion for helping those in her community. Leah ensures that our patients feel at ease as they prepare for examination and treatment. She also assists with procedures and helps patients and their families throughout the recovery process. All of our assistants are well trained in the postoperative process, enabling them to give detailed postoperative instructions as well as detailed answers to any questions that may arise. Outside of work, Leah enjoys going on outdoor adventures with her husband and cuddling with her dog, Wagner!

  • BLS Certified and Dental Radiation Safety course
  • Certification in CPR & AED Program

Meet Jess – Dental Assistant

 

Jessica Shimp, a member of our surgical team, began working for Winchester Oral Surgery in July of 2016. One of her favorite tasks is working with our patients and strives to make their dental experience a positive one. Jessica was born and raised here in Winchester. She is a proud mom of her son, Jace, and enjoys spending her free time going on adventures with him. 

Meet Stephanie  – Office Manager

Stephanie Sousa, our office manager, began working for Winchester Oral Surgery Center in February of 2012. Stephanie oversees the daily operations of the office, ensuring that our patients are well taken care of by our team. She attended James Madison University, where she graduated in May of 2011 with a Bachelors of Business Administration. She is currently pursuing a Masters of Business Administration at Shenandoah University. Stephanie was raised here in Winchester and loves the area. In her free time, she enjoys traveling, reading, and spending time with her family.

Meet Jackie – Financial Manager

Jackie, our Financial Manager, joined our team in early 2011. She mainly focuses on accounts receivables, filing insurance claims, and obtaining reimbursements. Jackie has completed the AAOMS Coding Certificate Program. She holds a Bachelors degrees in History and Political Science, which she received from Shenandoah University. Jackie was born and raised here in Winchester, Va. In her free time she enjoys reading and spending time with her  husband and daughter.

Meet Danielle – Insurance Manager

Danielle Fitzgerald, our Insurance Manager, began working for Winchester Oral Surgery Center in June of 2014 and is AAOMS coding certified. She works with our patients to ensure that they understand all of their benefits and submits any necessary authorizations. She is an advocate for our patients, making sure that insurance and billing needs are met. In her spare time, Danielle enjoys traveling and spending time with her family.

Meet Brittany – Implant Coordinator & Marketing Manager

Brittany Norling, our Implant Coordinator and Marketing Manager, began working for Winchester Oral Surgery Center in February of 2016. She oversees all implant patients, making sure they fully understand what stage of the process they are in and answers any questions along the way. Brittany coordinates treatment between the patient and their surgeon as well as the dentist. She is currently pursuing her Masters of Business Administration at Shenandoah University. She enjoys spending time with her fiancée, Taylor, and loves dogs.

Meet Hannah – Patient Service Representative

Hannah Payne, our Social Media Coordinator and Patient Service Representative, joined Winchester Oral Surgery Center in November 2016. She is one of the friendly voices you hear when you call in to schedule an appointment and is behind all of our Facebook posts! She graduated from Shenandoah University in May 2016 with a Bachelor’s of Science in Kinesiology. In her free time she enjoys traveling with her boyfriend Ian, going for runs, and participating in yoga classes. Her favorite lunchtime treat is a trip to the local coffee shop, Hopscotch.

Meet Tabby – Insurance Specialist

Tabby, our Insurance Specialist, joined the practice in August of 2016. She helps gather and calculate all insurance benefits for our patients’ upcoming appointments. Tabby was raised in the Shenandoah Valley and attended Lord Fairfax Community College.  Tabby and her husband recently welcomed their first child, Daniel, in April of 2017! In her free time (when she’s not taking care of baby Daniel) she enjoys going to local wineries with family and friends and walking her dog Izzy.

Not Pictured:

Stacy – Patient Service Representative

Stacy Ireland, our Insurance Coordinator, joined Winchester Oral Surgery Center in August of 2016. She helps to gather benefits to give patients their insurance estimations for their upcoming procedures. Stacy is originally from Capon Bridge, West Virginia and currently lives there with her husband, two sons, 10 chickens, and 3 dogs. In her spare time, she enjoys reading, writing, and watching Chopped.

Katie – Dental Assistant

Katie, a member of our surgical team, began working for Winchester Oral Surgery just recently, but has worked in the dental field for about 7 years. Her favorite part about being on the surgical team is working directly with patients. She is originally from Front Royal and enjoys spending time with her husband, Kyle, and two dogs, Titus and Ace. She enjoys going to local breweries, wineries, and traveling.

Laken – Dental Assistant

Emily – Patient Service Representative