Meet the Staff

Meet Brian – Certified Surgical Technologist (CST)

 

 Brian Hiles, CST, is certified by the National Board of Surgical Technology and  Surgical  Assisting. He is a 2008 graduate of the James Rumsey Technical Institute  where he  completed his surgical training. During his years of training, he received  several awards  such as the Presidents List award, Un-Sung Hero award, and was  inducted into the  2008 National Honors Society of the National Surgical Technology  Association. Brian  started working in the OR at Winchester Medical Center in  summer 2008. He was part  of the Neurosurgery/Oral & Maxillofacial team. In the  fall of 2009, he joined the team of  Winchester Oral and Maxillofacial Surger as Dr. Coviello’s  surgical assistant. Since then he has acquired  the highest skills in Oral and  Maxillofacial care. He is always looking for ways to  sharpen his skills and continue  his education to the fullest. Some of his recent accomplishments  include the following: 

  • Biomet TMJ Replacement and Scope Workshop
  • Wound Closure Workshop
  • Certification in the Dental Anesthesia Assistant Program
  • Certification in CPR & AED Program

Meet Val – Dental Assistant

 

Valerie Sousa, a member of our surgical team, began working for Winchester Oral Surgery Center in June of 2013. Valerie is a very skilled and committed member of our surgical team. She actively tends to our patients’ individual concerns while upholding a clean, sterile, and cheerful environment. Valerie also prepares patients for their procedures and assists the doctors’ chair side. In her spare time, Valerie enjoys pursuing her passion for art and spending time with her favorite furry friend, Ollie.

  • BLS Certified and Dental Radiation Safety course
  • Certification in the Dental Anesthesia Assistant Program
  • Certification in CPR & AED Program

Meet Jess – Dental Assistant

 

Jessica, a member of our surgical team, began working for Winchester Oral Surgery in July of 2016. One of her favorite tasks is working with our patients and strives to make their dental experience a positive one. Jessica was born and raised here in Winchester. She is a proud mom of her son, Jace, and enjoys spending her free time going on adventures with him.

  • BLS Certified and Dental Radiation Safety course
  • Certification in CPR & AED Program

Meet Gillian – Dental Assistant

 

Gillian, a member of our surgical team, began working for Winchester Oral Surgery fall of 2018.She ensures that our patients feel at ease as they prepare for examination and treatment. She also assists with procedures and helps patients and their families throughout the recovery process. All of our assistants are well trained in the postoperative process, enabling them to give detailed postoperative instructions as well as detailed answers to any questions that may arise. Outside of work her and her boyfriend enjoy being outside, visiting breweries, and playing with their cats!

  • BLS Certified and Dental Radiation Safety course
  • Certification in CPR & AED Program

Meet Madelyn – Dental Assistant

 

Madelyn, a member of our surgical team since May 2018. She ensures that our patients feel at ease as they prepare for examination and treatment. She also assists with procedures and helps patients and their families throughout the recovery process. All of our assistants are well trained in the postoperative process, enabling them to give detailed postoperative instructions as well as detailed answers to any questions that may arise. Outside of work, Madelyn’s passion are dancing and she enjoy’s going to the beach.

  • BLS Certified and Dental Radiation Safety course
  • Certification in CPR & AED Program

Meet Allison – Dental Assistant

Allison, a member of our surgical team since December 2018 ensures that our patients feel at ease as they prepare for examination and treatment. She also assists with procedures and helps patients and their families throughout the recovery process. All of our assistants are well trained in the postoperative process, enabling them to give detailed postoperative instructions as well as detailed answers to any questions that may arise. Outside of work Allison enjoys being outdoors, going on hikes and hanging out with her boyfriend and dog!

  • BLS Certified and Dental Radiation Safety course
  • Certification in CPR & AED Program

Meet Tais – Dental Assistant

 

Tais, a member of our surgical team since the beginning of 2019. She ensures that our patients feel at ease as they prepare for examination and treatment. She also assists with procedures and helps patients and their families throughout the recovery process. All of our assistants are well trained in the postoperative process, enabling them to give detailed postoperative instructions as well as detailed answers to any questions that may arise. Tais was raised in Winchester and loves spending time with her boyfriend and going on adventures together.

  • BLS Certified and Dental Radiation Safety course
  • Certification in CPR & AED Program
  • Fluent in English and Spanish

Meet Meredith – Patient Service Representative

 
Meredith, one of our Patient Service Representatives, joined our team in May of 2018. If you call our office, she might be the friendly voice you hear on the other end of the phone! She is great with assisting in answering any questions you may have, and will be the one to help you check out and schedule any future appointments. Outside of Winchester Oral Surgery Center she loves spending time with family and her four-legged best friend, Reno. She enjoys staying busy, but when it comes to time off, she would much rather be in the mountains than on the beach. She looks forward to continuing her career here and to learning all there is to know about oral surgery!

Meet Stephanie  – Office Manager

 
Stephanie Sousa, our office manager, began working for Winchester Oral Surgery Center in February of 2012. Stephanie oversees the daily operations of the office, ensuring that our patients are well taken care of by our team. She attended James Madison University, where she graduated in May of 2011 with a Bachelors of Business Administration. Stephanie was raised here in Winchester and loves the area. In her free time, she enjoys traveling, reading.

Meet Jackie-Financial Manager

 
 Jackie, our Financial Manager, joined our team in early 2011. She mainly focuses on accounts receivables, filing insurance claims, and obtaining reimbursements. Jackie has completed the AAOMS Coding Certificate Program. She holds a Bachelors degrees in History and Political Science, which she received from Shenandoah University. Jackie was born and raised here in Winchester, Va. In her free time she enjoys reading and spending time with her  husband and daughter.

Meet Danielle – Insurance Manager

Danielle, our Insurance Manager, began working for Winchester Oral Surgery Center in June of 2014 and is AAOMS coding certified. She works with our patients to ensure that they understand all of their benefits and submits any necessary authorizations. She is an advocate for our patients, making sure that insurance and billing needs are met. In her spare time, Danielle enjoys traveling and spending time with her family.

Meet Katie – Implant Coordinator

Katie, was a member of our surgical team for over a year before becoming our Implant Coordinator. Before that she worked in the dental field for about 7 years. She is originally from Front Royal and enjoys spending time with her husband, Kyle, and two dogs, Titus and Ace. They look forward to welcoming a new addition to their family in December!

Meet Alyssa – Marketing Manager

 
Alyssa joined our team in October 2018 and got married March 2019. She might be the face you see dropping off referrals to offices in the surrounding area. She is also in charge of our website, social media, marketing, patient reviews, and getting Winchester Oral Surgery Center’s name out into the community. She graduated from JMU with a Media Arts and Design Major and has really enjoyed diving into learning all she can about marketing for an Oral Surgery practice.

Not Pictured:

Kristina – Insurance Specialist

Haven – Dental Assistant

Nadine – Patient Service Representative